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Document Automation Process => EXTRACT_FAILED - [Native] : 500 : StorageSvcError

  • October 20, 2024
  • 5 replies
  • 427 views
mhmud taha

After I Create learning Instance In Document Automation  when I use Process in file type of PDF (one page )  it take long time and Failed ( status ) and give me this Error =>

“EXTRACT_FAILED - [Native] : 500 : StorageSvcError : File upload failed : File name: 0_processed.png, File type: PREPROCESSED_IMAGE, msg: "An unexpected problem occurred"}” 

a try on file type tiff and it work and Status (Completed) 

Does anyone have an explanation or solution to this problem?

 

    5 replies

    E
    • Enab
    • Navigator | Tier 3
    • October 22, 2024

    following the post as i am facing the same issue.

      K
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      • krutikaS
      • Cadet | Tier 2
      • October 23, 2024

      I’m encountering a similar issue at extraction step. I received the following error:

      EXTRACT_FAILED - [Native] : 500 : INTERNAL_FAILURE : Unexpected error sending message to process stdin.

      Has anyone faced this before, and if so, could you share any insights or solutions? Any assistance would be greatly appreciated!

      Thank you!

      E
      • Enab
      • Navigator | Tier 3
      • October 23, 2024

      I tried changing the package version. Two bots are created by the instance name, try downgrading the package. 

      mhmud taha
      • mhmud taha
      • Author
      • Cadet | Tier 2
      • October 23, 2024

      @Enab this error occurs when i try to Process the instance it self not when i use document package .

      E
      • Enab
      • Navigator | Tier 3
      • October 24, 2024

      @Enab this error occurs when i try to Process the instance it self not when i use document package .

      it automatically creates a bot and runs the process.

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