Question

Document Automation generic.server.exception error in Automation 360

  • 13 January 2023
  • 2 replies
  • 55 views

Badge +4

Hi,

 

I’m about to create new instance with Document Automation but when I want to process a invoice document with *.pdf extension, it shows error prompt “generic.server.exception”

 

I already have one instance created and it was successful but now it has the same issue when I want to try upload new document.


2 replies

Userlevel 7
Badge +12

Hi @Siti Megawati.S1 ,

 

If you are having the A360.25 build, consider checking its release note.

 

Try upgrading the Document Extraction package version. 

Userlevel 4
Badge +9

@Siti Megawati.S1 check this https://apeople.automationanywhere.com/s/article/A360-Document-Automation-Special-Character-in-PDF-name-is-failing-to-process-the-PDF/

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