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Document Automation generic.server.exception error in Automation 360

  • Jan 13, 2023 1:41 AM UTC
  • 2 replies
  • 2332 views

Hi,

 

I’m about to create new instance with Document Automation but when I want to process a invoice document with *.pdf extension, it shows error prompt “generic.server.exception”

 

I already have one instance created and it was successful but now it has the same issue when I want to try upload new document.

Best answer by Padmakumar

Hi @Siti Megawati.S1 ,

 

If you are having the A360.25 build, consider checking its release note.

 

Try upgrading the Document Extraction package version. 

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2 replies

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • Answer
  • Jan 13, 2023 6:51 AM UTC

Hi @Siti Megawati.S1 ,

 

If you are having the A360.25 build, consider checking its release note.

 

Try upgrading the Document Extraction package version. 

Padmakumar
    rbkadiyam
    Premier Pathfinder | Tier 7
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    • rbkadiyam
    • Premier Pathfinder | Tier 7
    • Jan 13, 2023 8:21 PM UTC

    @Siti Megawati.S1 check this https://apeople.automationanywhere.com/s/article/A360-Document-Automation-Special-Character-in-PDF-name-is-failing-to-process-the-PDF/

    Ramesh B Kadiyam
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