Hello @gowthami challa​ 

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Request to ensure that all details have been followed as per the below article

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/discovery-bot/topics/discovery-bot-get-started-process.html/p>

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https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

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https://apeople.automationanywhere.com/s/article/Live-Chat-Support-FAQs/p>

You can also search for available documentation in

https://docs.automationanywhere.com//p>

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https://botstore.automationanywhere.com//p>