
I’m using the newest version of AA360 Control Room On-Premise and Bot Agent but I received Device Error notification. I already set the device up correctly include the credential, how do I solve this issue?
I’m using the newest version of AA360 Control Room On-Premise and Bot Agent but I received Device Error notification. I already set the device up correctly include the credential, how do I solve this issue?
Best answer by rbkadiyam
Device error
If the problem persists please contact your system administrator.
Cause1:
When a control room is set up with Load Balancer and HTTPS protocol, this error might occur if the Control room Access URL is not provided in https under administration=>Settings page
Cause2:
If there is any restriction in downloading the files from control room in the runner machine.
example: The customer had implemented content filtering based on file extension due tow which the dependencies could not be downloaded even though the CR URL was whitelisted in Network.
This can be validated from Node manager logs, and will have entries similar to below.
ERROR [pool-29-thread-2] - com.automationanywhere.nodemanager.service.impl.GlobalCacheServiceImpl - {} - lambda$downloadFile$80(GlobalCacheServiceImpl.java:1491) - Unexpected error downloading and saving file: https://xxxxx-xxx.my.automationanywhere.digital/v1/repository/217/11046/download?version=latest java.lang.RuntimeException: Unexpected response code 403 while downloading the file: https://xxxxx-xxx.my.automationanywhere.digital/v1/repository/217/11046/download?version=latest
Resolution/Workaround
Resolution for cause 1:
1. Log in to CR as Admin user
2. Go to Administration > Settings > General Tab > General Settings
3. Update the Control room Access URL with https
Resolution for cause 2:
Engage the customer IT/Network team to unblock the restrictions or content filtering and allow the dependencies to be downloaded from the Control room URL.
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