Device Error

Update: I can run a bot in the Public on one device, but I cannot run a bot from my Private folder on the same device - I get the same device error as before

• Can run on device 1 if the bot has run on that device before
• Can run on device 2 if the bot has run on that device before
• Can't run any new bots that haven't already run on that device before
• Might be why the current scheduled bots are running ok, has they have all previously run
• Can perform recorder capture action when creating a new bot
• But can't test any new bots on any device 
• All connected machines are using the most recent Agent version

​@jane.neasham To solve this issue, I would refresh the Bot Agents on all the bot runners. Create a batch file (below) and run it as administrator on each bot runner. Then log into the control room on each bot runner and re-connect the device.

@echo off
net stop "Automation Anywhere Bot Agent"
del /f /q c:\windows\system32\config\systemprofile\appdata\local\automationanywhere\*.*
net start "Automation Anywhere Bot Agent"

This refreshes the connection with the control room. You also may want to check the control room for duplicate device entries and remove the dupes. If you can’t tell which are the dupes, remove all the duplicated entries and reconnect the Bot Agent.

Hello,

Looks like the devices might be disconnected, Kindly try re connecting the devices. Clear all the browser cache, Restart the AA services and re login.

Hoping this will fix the issue.

Happy Automation :)