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Device disconnected and cannot delete. How to solve it?

  • September 18, 2025
  • 10 replies
  • 91 views
P
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Activity In Progress: 1 bot and I have no idea how to remove it

The bot has been deleted but Activity still show 1. 

When I click on the link and it show this error. Code: repository.exception.file.notfound

Cannot delete the device: Error Cannot delete device, as it is part of an active bot deployment

How to solve this? 

Best answer by Padmakumar

Hi ​@peifa,

 

You can try two methods.

 

  1. Restart the AA Bot Agent service and try to move the activity from In progress to History. If it doesn't work, try to delete the device afterwards.

or

  1. Access the Delete Control Room Device page and try to delete the device after entering your CR details (Note: You may need to repeat this multiple times in case of no positive result)
    This topic has been closed for replies.

    10 replies

    Anjali.K1
    Navigator | Tier 3
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    • Anjali.K1
    • Navigator | Tier 3
    • September 18, 2025

    Hi,

    Please check Control Room API for this activity.

    You can also refer below link for demo from ​@dipendra.shekhawat on RPA Feed Channel.

    Bing Videos

     

    Regards,

    Anjali

    Anjali KK
    Anjali.K1
    Navigator | Tier 3
    Forum|alt.badge.img+5
    • Anjali.K1
    • Navigator | Tier 3
    • September 18, 2025

    Hi,

    Please check Control Room API for this activity.

    You can also refer below link for demo from ​@dipendra.shekhawat on RPA Feed Channel.

    Bing Videos

     

    Regards,

    Anjali

    ​@peifa ​@DS78 

    Anjali KK
    Padmakumar
    Premier Pathfinder | Tier 7
    Forum|alt.badge.img+15
    • Padmakumar
    • Premier Pathfinder | Tier 7
    • Answer
    • September 18, 2025

    Hi ​@peifa,

     

    You can try two methods.

     

    1. Restart the AA Bot Agent service and try to move the activity from In progress to History. If it doesn't work, try to delete the device afterwards.

    or

    1. Access the Delete Control Room Device page and try to delete the device after entering your CR details (Note: You may need to repeat this multiple times in case of no positive result)
    Padmakumar
    Aaron.Gleason
    Shreya.Kumar
    P
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    • peifa
    • Author
    • Cadet | Tier 2
    • September 18, 2025

    Hi @Padmakumar, 

     

    I cant find AA Bot Agent service AA Bot Agent in the services.

    Padmakumar
    Premier Pathfinder | Tier 7
    Forum|alt.badge.img+15
    • Padmakumar
    • Premier Pathfinder | Tier 7
    • September 18, 2025

    Hi @Padmakumar, 

     

    I cant find AA Bot Agent service AA Bot Agent in the services.

     

    It should look like the below. If you are not seeing this service, then there must be some issue with your Bot agent's installation.

     

     

    Padmakumar
    P
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    • peifa
    • Author
    • Cadet | Tier 2
    • September 18, 2025

    Hi ​@Anjali.K1, 

     

     

    I cant get the token

    P
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    • peifa
    • Author
    • Cadet | Tier 2
    • September 18, 2025

    Hi ​@Padmakumar, 

    I been using this around 2 years. All of the sudden, I face this issue. 

    I have double check again. It is not in the services. 

    Padmakumar
    Premier Pathfinder | Tier 7
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    • Padmakumar
    • Premier Pathfinder | Tier 7
    • September 18, 2025

    Hi ​@Padmakumar, 

    I been using this around 2 years. All of the sudden, I face this issue. 

    I have double check again. It is not in the services. 

     

    Why don't you try the second method then?

    Padmakumar
    P
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    • peifa
    • Author
    • Cadet | Tier 2
    • September 18, 2025

    Hi ​@Anjali.K1,

     

    Thanks for the video. Manage to get the token and solve the issue. 

    B
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    • Bot Dev
    • Navigator | Tier 3
    • September 18, 2025

    This extension can also help to reset, it has other useful features as well and you do not need to provide any token. Just navigate to devices page and it should give you option to reset.

    https://chromewebstore.google.com/detail/bot-assistant/bdnogmeijaanbgpnmbhlhmkfcbaoejcp

     

     

    https://github.com/A360-Tools | https://botstore.automationanywhere.com/vendor/botdev
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