Hi,
I am facing a deployment failure in an environment with 4 active bot runners. In a specific time period, only one bot runner got successfully deployed while the other bot runners failed the deployment with the error message "java.lang.RuntimeException: No session found for user <user_acc_name> on the device."
If there is anyone knows the cause for this issue or knows a solution, please advise.
Refer the screenshots for further details.
Thanks.
Hi @Udula Ratnayake ,
As you have not specified the exact deployment type you have configured for the device, assuming you are using RDP approach, kindly validate the steps mentioned in the below articles:
https://apeople.automationanywhere.com/s/article/A360-How-to-setup-RDP-on-runner/p>
https://apeople.automationanywhere.com/s/article/Automation-360/p>
If you are still facing an issue then kindly create a support case.
How to create a support case :
https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud
If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.
Hi,
I am facing a deployment failure in an environment with 4 active bot runners. In a specific time period, only one bot runner got successfully deployed while the other bot runners failed the deployment with the error message "java.lang.RuntimeException: No session found for user <user_acc_name> on the device."
If there is anyone knows the cause for this issue or knows a solution, please advise.
Refer the screenshots for further details.
Thanks.
Did you resolve this issue? I am faced with the same problem - Device Type: Single User, Deployment Type: Regular - Bot Runner will not auto login.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
