Question

Deployment Failure - Automation Anywhere A360 Control Room

  • 6 September 2022
  • 1 reply
  • 33 views

Hi,

 

I am facing a deployment failure in an environment with 4 active bot runners. In a specific time period, only one bot runner got successfully deployed while the other bot runners failed the deployment with the error message "java.lang.RuntimeException: No session found for user <user_acc_name> on the device."

 

If there is anyone knows the cause for this issue or knows a solution, please advise.

 

Refer the screenshots for further details.

 

Thanks.


1 reply

Userlevel 4
Badge +8

Hi @Udula Ratnayake​ ,

 

As you have not specified the exact deployment type you have configured for the device, assuming you are using RDP approach, kindly validate the steps mentioned in the below articles:

 

https://apeople.automationanywhere.com/s/article/A360-How-to-setup-RDP-on-runner/p>

 

https://apeople.automationanywhere.com/s/article/Automation-360/p>

 

If you are still facing an issue then kindly create a support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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