Deployment Failure - Automation Anywhere A360 Control Room

  • 6 September 2022
  • 1 reply



I am facing a deployment failure in an environment with 4 active bot runners. In a specific time period, only one bot runner got successfully deployed while the other bot runners failed the deployment with the error message "java.lang.RuntimeException: No session found for user <user_acc_name> on the device."


If there is anyone knows the cause for this issue or knows a solution, please advise.


Refer the screenshots for further details.



1 reply

Userlevel 4
Badge +8

Hi @Udula Ratnayake​ ,


As you have not specified the exact deployment type you have configured for the device, assuming you are using RDP approach, kindly validate the steps mentioned in the below articles:>>


If you are still facing an issue then kindly create a support case.


How to create a support case :


If you don't have access to the above link, email the AA Support team "" to get the access.