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Question

Control room will not stop in progress activity

  • Dec 9, 2022 5:39 PM UTC
  • 4 replies
  • 331 views

Trying to stop a task running because it is giving an error: UNKNOWN: User: (username) is already running a bot on device: (device). The task in Activity>In Progress does not respond to pause or stop actions. How can I stop this task so I can continue to develop? This is a hard stop for customer development.

4 replies

Ashwin A.K
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  • Ashwin A.K
  • Navigator | Tier 3
  • Dec 9, 2022 6:50 PM UTC

Hi @michael.q ,

Could you head over to Services and try restarting the Automation Anywhere Bot Agent Service and see if that resolves the issue?

 



Kind Regards,
Ashwin A.K

Blogs at TheCodingTheory - https://www.thecodingtheory.com
    • michael.q
    • Author
    • Cadet | Tier 2
    • Dec 12, 2022 3:20 PM UTC

    That did work. Stopping services stopped the bot. Thank you

    • Hutch 3704
    • Cadet | Tier 2
    • Dec 12, 2022 3:40 PM UTC

    Hi I’m having the same issue, but the service is not displaying in Services for me. Any other steps to try? This is also a hard stop causing an issue. 

    Zaibi
    • Zaibi
    • Navigator | Tier 3
    • Dec 12, 2022 9:48 PM UTC

    Dear @Hutch 3704,

     

    IF you didn’t found in services, so reinstall the bot agent properly just uninstall from Install/Uninstall Program from C:\ drive. 

    Bot agent is shown in your services, I had faced the same issue related to this and i did the same.

     

    Regards,  

    Zaibi
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