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I’ve set up notifications in the Administration > Settings. I’ve turned everything on and put in 3 different email addresses separated by commas, I can sent a test email and I received that, but I’ve had a number of events that were not sent via email.

I then went to the notification bell on the bottom of the page and turned that all on, but still no luck in getting an email when there’s an event that shows up in the notification area.

Sounds like you have a good start with the test email working.

Check this page and make sure your notifications are set properly:

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/administration/settings/cloud-edit-email-notification.html

If so, also contact your IT department to make sure they aren’t filtering those emails before you receive them. That may require them to allow-list the automationanywhere.com email domain.


@Aaron.Gleason when I open my email settings, I do not see any information for email server settings, only the checkboxes for what type of emails that I want to see sent. I have Admin credentials to the control room, and we are a SaaS solution if that makes a difference.


It appears for Cloud-based Control Rooms, we use our own Outlook-based SMTP server.

This kind of reinforces that, if you’re not receiving the emails, they might be getting filtered by your IT department. I might start with them. See if they have those emails in their corporate spam filters and if they can allow-list automationanywhere.com email addresses.


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