Question

Control room has missing schedules and the runs were also not deployed on the bot runner.

  • 30 March 2022
  • 1 reply
  • 13 views

Hi,

My control room has missing schedules in the history section and when I checked the runs were not deployed on the bot runner as well. I had to restart the services and restart the VM as well and sometimes I even re-login to client. Post that when I tried the schedules were running fine. Also I am unable to replicate the issue because it happens randomly and due to that critical processes do not run on bot runner.


1 reply

Userlevel 4
Badge +8

Hi @Ali Fateh​ 

 

If you are encountering this issue in 11.3.4.1 version of the product, refer to the KB article - https://apeople.automationanywhere.com/s/article/Scheduled-task-are-not-runningfor the resolution steps.

 

If you are still facing an issue then please create support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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