Skip to main content
J
juanquina2020
Cadet | Tier 2
January 21, 2022
Question

Connecting your computer to Control Room loading forever. Community Edition CE2

  • January 21, 2022
  • 4 replies
  • 357 views

I have tried Removing and Installing the bot agent several times. Still not working

 

imageI have also tried to register a new device (other computer) and getting the same result.

 

Please any help is aprecciated. Im using the Community Control Room. community2.cloud-2.automationanywhere.digita

    4 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Tamil Arasu10Most Valuable Pathfinder
    Most Valuable Pathfinder
    January 21, 2022

    Behind the loading screen, the device status shows the connected. 

     

    could you please cancel the loading window and check the device status?

    _Tamil_
    J
    juanquina2020Author
    Cadet | Tier 2
    January 21, 2022

    imageWhen I close the "Connecting to CR" screen the device status is connected. But I can't deploy any bot because it is not connected to Control Room as you can see at botton left box.

    Tamil Arasu10
    Most Valuable Pathfinder
    Tamil Arasu10Most Valuable Pathfinder
    Most Valuable Pathfinder
    January 21, 2022

    Could you please try restarting the bot agent services

    _Tamil_
    A
    Most Valuable Pathfinder
    Akshaykumar MoreMost Valuable Pathfinder
    Most Valuable Pathfinder
    January 22, 2022

    Please follow the steps

     

    1) Delete the Device (In above image one device is connected , please delete that)

    2) Uninstall the Bot Agent .

    3) Now restart the machine. ( once machine started for safer side restart  bot agent services)

    4) Click on "Connect to Local device" (highlighted in below image)image 

    5) It will downloaded latest Bot agnet , install that and enable the Chrome extension.

    6) Done

     

    Please try and let us know if you still face any issue.

     

    Thanks ,

    AM

     

    Terms & ConditionsAccessibility statement