Connect Device

I installed the product with the cluster and balanced it with nginx. When accessing a device for the bot agent installation via the balancer link (for example: https://rpa.automationanywhere.com/), it's not possible to complete the installation because the device is not being recognized. I can only install the bot agent on the device when accessing via the main host of the cluster (for example, https://hostname). Is there any configuration to be done to enable bot agent installation on devices via balancing?