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marcom1ai
Cadet | Tier 2
October 25, 2024
Solved

Co-Pilot 500 : DOCUMENT_FAILED

  • October 25, 2024
  • 2 replies
  • 304 views

Hi all, 

We are having this issue of Co-Pilot not wanting to extract documents. Some machines give this error while other don’t. Some did and then later worked again. We restarted the service, uninstalled and installed the bot agent with no success. I have looked and could not find a working solution online.

 

This is the error: EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : The file cannot be processed, it may be corrupted. Please contact technical support if the file is valid.

    2 replies

    Oli.Morris
    Automation Anywhere Team
    Oli.MorrisAnswer
    Automation Anywhere Team
    October 25, 2024

    Hi @marcom1ai.

    Please see https://apeople.automationanywhere.com/s/article/DA-Unable-to-process-documents-as-it-says-The-file-cannot-be-processed-it-may-be-corrupted and let me know if that helps.

      A
      amank236
      Cadet | Tier 2
      January 13, 2026

      DW_EXTRACT_FAILURE==500==
      DOCUMENT_FAILED==The file cannot be processed due to an unexpected error. Please check bot agent logs for more details or contact technical support.==Native

      what exactly is the issue

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