Chat Support

Forum|Forum|1 year ago
July 29, 2025
12 replies
334 views

We have been using Automation Anywhere for the past year for our client projects as well as for general support through the chat option. However, we’ve recently noticed that the "Chat Support" option is no longer visible on the Apeople portal.

Kindly assist with this.

Developer

Best answer by Padmakumar

Hi padmaKuamr,

Yes, the same was available for me too. But now it showing as like below. No option for chat support

What is your current support plan? It must be present on the same page. Your support options will depend solely on the current support plan. If you are not getting any kind of support option (Open Case / Chat), there must be a change happened on your partnership with Automation Anywhere.

Kindly get in touch with them using the below mail ID to know about your partnership status.

pinnacle@automationanywhere.com

The below link shows you different levels of partnerships and their options.

Global Customer Support | Automation Anywhere