Hi ​@SindhujaaS101835,

It is available.

Hi padmaKuamr, 

Yes, the same was available for me too. But now it showing as like below. No option for chat support

Hi padmaKuamr, 

Yes, the same was available for me too. But now it showing as like below. No option for chat support

 

 

What is your current support plan? It must be present on the same page. Your support options will depend solely on the current support plan. If you are not getting any kind of support option (Open Case / Chat), there must be a change happened on your partnership with Automation Anywhere. 

Kindly get in touch with them using the below mail ID to know about your partnership status.

pinnacle@automationanywhere.com

The below link shows you different levels of partnerships and their options.

Global Customer Support | Automation Anywhere

Ok Thanks. I will mail to pinnacle@automationanywhere.com. Is there any other way to create a Ticket /Case for the same

If you can't see either the Create a Case or Open Chat options, then unfortunately, there are none.

You may try to reach out to the support team on the below ID:

support@automationanywhere.com

But again, the status of the Partnership will be a question mark.

I’ve already sent them an email, but I haven’t received any response yet.

If you have initiated mail to the Pinnacle team, please wait for their response then.

Sure, I did that. Thanks for your help.

Hi No reply from Pinnacle team also. Is there any other way to contact 

I have sent you one of the team member's mail IDs as well via private message. Kindly try to reach out. When I had a similar issue, they responded to my mail on the same day itself.

Ok Padmakumar. Thanks for your help