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Chat Support

  • July 29, 2025
  • 11 replies
  • 93 views
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We have been using Automation Anywhere for the past year for our client projects as well as for general support through the chat option. However, we’ve recently noticed that the "Chat Support" option is no longer visible on the Apeople portal.

 

Kindly assist with this.

Best answer by Padmakumar

Hi padmaKuamr, 

Yes, the same was available for me too. But now it showing as like below. No option for chat support

 

 

 

What is your current support plan? It must be present on the same page. Your support options will depend solely on the current support plan. If you are not getting any kind of support option (Open Case / Chat), there must be a change happened on your partnership with Automation Anywhere. 

 

Kindly get in touch with them using the below mail ID to know about your partnership status.

 

pinnacle@automationanywhere.com

 

The below link shows you different levels of partnerships and their options.

Global Customer Support | Automation Anywhere

11 replies

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • July 30, 2025

Hi ​@SindhujaaS101835,

 

It is available.

 

Source: https://apeople.automationanywhere.com/s/support

 

Padmakumar
S
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Hi padmaKuamr, 

Yes, the same was available for me too. But now it showing as like below. No option for chat support

 

 

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • Answer
  • July 30, 2025

Hi padmaKuamr, 

Yes, the same was available for me too. But now it showing as like below. No option for chat support

 

 

 

What is your current support plan? It must be present on the same page. Your support options will depend solely on the current support plan. If you are not getting any kind of support option (Open Case / Chat), there must be a change happened on your partnership with Automation Anywhere. 

 

Kindly get in touch with them using the below mail ID to know about your partnership status.

 

pinnacle@automationanywhere.com

 

The below link shows you different levels of partnerships and their options.

Global Customer Support | Automation Anywhere

Padmakumar
S
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Ok Thanks. I will mail to pinnacle@automationanywhere.com. Is there any other way to create a Ticket /Case for the same

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • July 30, 2025

Ok Thanks. I will mail to pinnacle@automationanywhere.com. Is there any other way to create a Ticket /Case for the same

 

If you can't see either the Create a Case or Open Chat options, then unfortunately, there are none.

 

You may try to reach out to the support team on the below ID:

support@automationanywhere.com

 

But again, the status of the Partnership will be a question mark.

Padmakumar
S
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I’ve already sent them an email, but I haven’t received any response yet.

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • July 30, 2025

I’ve already sent them an email, but I haven’t received any response yet.

 

If you have initiated mail to the Pinnacle team, please wait for their response then.

Padmakumar
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Sure, I did that. Thanks for your help.

S
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  • SindhujaaS101835
  • Author
  • Navigator | Tier 3
  • August 1, 2025

Hi No reply from Pinnacle team also. Is there any other way to contact 

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • August 1, 2025

Hi No reply from Pinnacle team also. Is there any other way to contact 

 

I have sent you one of the team member's mail IDs as well via private message. Kindly try to reach out. When I had a similar issue, they responded to my mail on the same day itself.

Padmakumar
S
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  • SindhujaaS101835
  • Author
  • Navigator | Tier 3
  • August 1, 2025

Ok Padmakumar. Thanks for your help

Lu.Hunnicutt
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