Cannot create a folder using Folder Create action

Hi @Andoni ,

Can you please share the screenshot of the action where you are trying to create the folder

@Zaid Chougle 

Hi @Andoni ,

On which step does it goes into infinite state?

@Zaid Chougle in the first one (folder creation)

Buen día, elimite un bot que de prueba y ahora veo que quedo en error, en Activad - Proceso. Como lo puedo elminar desde ahí?

I am starting to suspect that this is due to my company’s antivirus….

@Andoni  : please try with generic folder like c:\xxx rather than C:\users\xx\xxx

Hey @Andoni ,

Can you check for any other location whether it is going in an infinite loop or not.

Hey @Andoni my dear friend, nice to see a post from you in here! :) 

Have you already checked the Node Manager logs on the machine?

Best,

Robin

What a surprise @Robin 9003 , glad to hear from you =). Issue is this one:

Line 1 is executed without any issues but the bot agent spends like 10 minutes in line 2 to create the folder named “test_folder”. I have checked the antivirus and it is not blocking anything. I think that there is sth wrong with the laptop itself…

@Robin 9003, node manager logs all good, no issues as the bot is deployed on the machine

@Zaid Chougle no matter which folder I put in line 2, it takes forever (~10 min) to create a directory. It is not a matter of specific folder

@Andoni, I guess you’ve already done this, but just to double check - have you tried to use an older version of the “Folder” package?

@Robin 9003 yes, I tried with more than 6 different package version and same issue…

On top of that I have tried doing this same bot using my personal laptop + community edition and same issue occurs…(creation/deletion of a folder takes around 6-10 minutes)

@Raul Jaimes I have read some of your posts and you seem a savvy guy in terms of troubleshooting, what do you recommend?

Hi @Andoni 

In that same vein:

1.-Delete cache folder C:\ProgramData\AutomationAnywhere\GlobalCache

2.-Reinstall Bot Agent.

3..-Temporarily deactivate antivirus

4.-Increase the level logs to DEBUG if the issue persists

https://apeople.automationanywhere.com/s/article/A2019-How-to-enable-DEBUG-logs-for-Bot-Agent

Let us know the result

Regards

Hello @Raul Jaimes ,

Nothing, I’ve read the debug logs and nothing “strange”.

Same behaviour in both my company laptop (using company on-prem A360) and my personal laptop (using Community Edition CR). Bot is deployed but those actions that create/delete folders take forever (6-10 minutes...)

EDIT: FYI, I have tried this same thing usiing uipath studio and power automate (it works with both of them...)

@Andoni 

Weird. I’ve create a simple bot using the same actions  using Community Edition (https://community.cloud.automationanywhere.digital/) and i get the expected result.

i have some other ideas:

Discarded Antivirus ? using a Proxy or VPN ? Occurs the same with others bot actions ?

Change the path to C:\some_test   directly. 

What happen if you try to download the package from artifacts site ?

https://aai-artifacts.my.automationanywhere.digital/packages/bot-command-folder-6.5.0-20221003-160340.jar

Activate Developer tools in Chrome and try to identify what is the slowest result in the network section.

Let us know your feedback.

Regards

Hi @Andoni 

Good finding! Sounds a defect in A360 even in previous releases of packages. Let us know the feedback from Automation Anywhere. 

Regards

@Raul Jaimes I think their Folder package has some underlying Java code that maps all the drives in the Folder-Create and Folder-Delete actions, which causes a huge delay if your bot runner machine has a disconnected network shared drive mapped...I have already raised this to AA, let’s see if they do something about it!

Thank you!