Hello,
I am using A360 v27 (on-prem). Whenever I try to create a folder the bot gets stuck (infinitely running) and it does nothing. Any ideas why this could happen? (it happens same thing no matter which Folder package version I use)
Hello,
I am using A360 v27 (on-prem). Whenever I try to create a folder the bot gets stuck (infinitely running) and it does nothing. Any ideas why this could happen? (it happens same thing no matter which Folder package version I use)
Hi
Can you please share the screenshot of the action where you are trying to create the folder
Hi
On which step does it goes into infinite state?
Buen día, elimite un bot que de prueba y ahora veo que quedo en error, en Activad - Proceso. Como lo puedo elminar desde ahí?
I am starting to suspect that this is due to my company’s antivirus….
I am starting to suspect that this is due to my company’s antivirus….
Hey
Can you check for any other location whether it is going in an infinite loop or not.
Hey
Have you already checked the Node Manager logs on the machine?
Best,
Robin
What a surprise
Line 1 is executed without any issues but the bot agent spends like 10 minutes in line 2 to create the folder named “test_folder”. I have checked the antivirus and it is not blocking anything. I think that there is sth wrong with the laptop itself…
On top of that I have tried doing this same bot using my personal laptop + community edition and same issue occurs…(creation/deletion of a folder takes around 6-10 minutes)
Hi
In that same vein:
1.-Delete cache folder C:\ProgramData\AutomationAnywhere\GlobalCache
2.-Reinstall Bot Agent.
3..-Temporarily deactivate antivirus
4.-Increase the level logs to DEBUG if the issue persists
https://apeople.automationanywhere.com/s/article/A2019-How-to-enable-DEBUG-logs-for-Bot-Agent
Let us know the result
Regards
Hello
Nothing, I’ve read the debug logs and nothing “strange”.
Same behaviour in both my company laptop (using company on-prem A360) and my personal laptop (using Community Edition CR). Bot is deployed but those actions that create/delete folders take forever (6-10 minutes...)
EDIT: FYI, I have tried this same thing usiing uipath studio and power automate (it works with both of them...)
Weird. I’ve create a simple bot using the same actions using Community Edition (https://community.cloud.automationanywhere.digital/) and i get the expected result.
i have some other ideas:
Discarded Antivirus ? using a Proxy or VPN ? Occurs the same with others bot actions ?
Change the path to C:\some_test directly.
What happen if you try to download the package from artifacts site ?
https://aai-artifacts.my.automationanywhere.digital/packages/bot-command-folder-6.5.0-20221003-160340.jar
Activate Developer tools in Chrome and try to identify what is the slowest result in the network section.
Let us know your feedback.
Regards
Dear
I finally found the issue (as I experienced this both in my work laptop and my personal laptop I looked for “common” stuff that might be breaking it).
The culprit was a (disconnected, non-existent) network shared drive (I created a storage account in azure some time ago for testing, mapped it in both laptops and then deleted the storage account from azure, without removing the mapping from the laptops). This has caused the AA bot not a huge delay for creating/removing (basically writing) folders
Conclusion: I have disconnected the non-existent network drive from both laptops and “voilá”, the create folder action ran as expected
I will raise this to AA because it is extremely rare (as said, both UiPath and Power Automate Desktop were able to create/remove folders without any issue even though this disconnected shared drive was present)
Hi
Good finding! Sounds a defect in A360 even in previous releases of packages. Let us know the feedback from Automation Anywhere.
Regards
Thank you!
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