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Cannot connect

  • February 3, 2026
  • 3 replies
  • 109 views
L
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6 times uninstalling and installing it again because it won’t go to the next step even the extension is already on

Best answer by Aaron.Gleason

​@LykaG Try disabling any firewall, anti-virus, and VPN software. It could be causing a communication issue.

If this is a corporate computer, have your IT department check to ensure any Automation Anywhere domains aren’t filtered.

    3 replies

    Aaron.Gleason
    Automation Anywhere Team
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    • Aaron.Gleason
    • Automation Anywhere Team
    • Answer
    • February 3, 2026

    ​@LykaG Try disabling any firewall, anti-virus, and VPN software. It could be causing a communication issue.

    If this is a corporate computer, have your IT department check to ensure any Automation Anywhere domains aren’t filtered.

      L
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      • LykaG
      • Author
      • Cadet | Tier 2
      • February 4, 2026

      thank you for your assistance :)

        dgabbad369
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        • dgabbad369
        • Cadet | Tier 2
        • February 5, 2026

        Hi LykaG, I recently faced a similar issue. In my case, the system time was incorrect, which caused the connection to fail. After correcting the time settings, the device connected successfully.

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