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LykaG
Cadet | Tier 2
February 3, 2026
Solved

Cannot connect

  • February 3, 2026
  • 3 replies
  • 167 views

6 times uninstalling and installing it again because it won’t go to the next step even the extension is already on

    Best answer by Aaron.Gleason

    ​@LykaG Try disabling any firewall, anti-virus, and VPN software. It could be causing a communication issue.

    If this is a corporate computer, have your IT department check to ensure any Automation Anywhere domains aren’t filtered.

    3 replies

    Aaron.Gleason
    Automation Anywhere Team
    Aaron.GleasonAnswer
    Automation Anywhere Team
    February 3, 2026

    ​@LykaG Try disabling any firewall, anti-virus, and VPN software. It could be causing a communication issue.

    If this is a corporate computer, have your IT department check to ensure any Automation Anywhere domains aren’t filtered.

      L
      LykaGAuthor
      Cadet | Tier 2
      February 4, 2026

      thank you for your assistance :)

        dgabbad369
        Cadet | Tier 2
        dgabbad369
        Cadet | Tier 2
        February 5, 2026

        Hi LykaG, I recently faced a similar issue. In my case, the system time was incorrect, which caused the connection to fail. After correcting the time settings, the device connected successfully.

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