Can't parse json for rest api

​@DanC25 Have you tried without downloading the file (first screen shot, turn off download file)? You could also inspect the file you downloaded to see if it contains the correct JSON message.

Alternately, you could continue downloading the file and use the file as the source for your Json: Start session action.

​@Aaron.Gleason 

Thanks. I tried both downloading the file and not downloading it — still the same error. Whether the “Download file” option is checked or not, I get the same result. And when I download the file, it ends up empty

does this because of the API response (postman) contains invalid JSON due to unescaped XML content within the JSON string → line 13

 

​@Aaron.Gleason 

use dic and error field content must not be null

​@DanC25 That message from the Message Box action just means the variable is empty, which you already know.

According to the site’s API definition, you need an access token. I’m assuming you’re using a REST request ahead of this one to get the token. You may have to call it each time to get a fresh token, depending on how picky their API is. You have 16 headers in the Postman result. I’ll bet one of those is the access token.

​https://documentation.commvault.com/saas/access_tokens_for_rest_apis.html

If you want to work on this a bit more confidentially, email me directly at aaron.gleason@automationanywhere.com and maybe we can pinpoint the issue.

​@Aaron.Gleason 

thanks and i just email you 

​@DanC25 great job finding the root cause. I guess sometimes it helps to have someone trying the same thing and seeing if the error persists. 👍☺️