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Question

Box Package in Botstore Download Issue

  • September 5, 2025
  • 4 replies
  • 38 views
A
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I am using the following Box package from Bot Store: https://botstore.automationanywhere.com/bot/box-package

 

The start session connects without any issue using client credentials grant.

When i do download file, i get an error file and folder not found.

When i do upload file, i get success message but the file does not get uploaded to box.

 

When i try the same with developer token, it works without any issue. But Dev tokens are limited to 1 hour usage only and needs to refreshed.

 

 

    Vatsy
    Lu.Hunnicutt

    4 replies

    Aaron.Gleason
    Automation Anywhere Team
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    • Aaron.Gleason
    • Automation Anywhere Team
    • September 5, 2025

    Hey ​@abhishekp. It appears that’s how Box’s API works.

    https://developer.box.com/reference/resources/access-token/

    It appears 3600 seconds is all it will allow, which is 1 hour.

    Vatsy
    A
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    • abhishekp
    • Author
    • Cadet | Tier 2
    • September 5, 2025

    ​@Aaron.Gleason :

     

    How can i get client credentials grant.to get working.  start session connects without any issues, but getting an error while doing download like file/folder not found.

    Vatsy
    Aaron.Gleason
    Automation Anywhere Team
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    • Aaron.Gleason
    • Automation Anywhere Team
    • September 5, 2025

    ​@abhishekp I’m sorry, I don’t have an enterprise Box account to test this with. Can anyone else help?

    Vatsy
    Shreya.Kumar
    Pathfinder Community Team
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    • Shreya.Kumar
    • Pathfinder Community Team
    • October 8, 2025

    ​@abhishekp have you tried creating a Custom OAuth connection with your Box credentials?

    Vatsy
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