Bots Failing to Locate Elements Unattended Mode — Black Screenshots Captured

Hello,

I am facing the following issue: I have some bots running in unattended mode on a virtual machine with Windows Server. After a Windows update, some bots started failing to locate elements or windows. When an exception occurs and the bot sends an email with a screenshot of the desktop, the captured image is completely black.

I have already reinstalled the bot agent, but the problem persists. I also validated the bots by running them in attended mode on the same machine, and in this scenario, the bots executed successfully without any issues.