Question

Bot stuck at Queued status in In progress section. And Not able to connect and disconnect the bot agent in Community edition of A360.

  • 9 August 2022
  • 1 reply
  • 26 views

In Progress Bot screenshot


1 reply

Userlevel 4
Badge +8

Hi @Devendra Singh​ 

 

Good Day!

 

Please refer the below KB article for the reported error and follow the steps:

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments/p>

If you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

 

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