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Navigator | Tier 3
March 23, 2022
Question

Bot Running Device stuck on configuring. I have been running multiple bots all day and have suddenly faced an error where my bot device went from being online to configuring and has stayed on this for quite a while. I have tried already removing the

  • March 23, 2022
  • 1 reply
  • 315 views

device and adding the device back but no luck.

    1 reply

    Automation Anywhere Team
    March 24, 2022

    Hello @Aaron Saunders​ , Try following steps.

    1. Stop the Bot agent service.
    2. Navigate to C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere and delete the files present there after taking a backup.
    3. Start the Bot agent service and try to run the bot.

     

    Refer to the following article as well.

    https://apeople.automationanywhere.com/s/article/Automation-360-device-connection-lost/p>