Question

Bot Running Device stuck on configuring. I have been running multiple bots all day and have suddenly faced an error where my bot device went from being online to configuring and has stayed on this for quite a while. I have tried already removing the

  • 23 March 2022
  • 1 reply
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device and adding the device back but no luck.


1 reply

Userlevel 4
Badge +8

Hello @Aaron Saunders​ , Try following steps.

  1. Stop the Bot agent service.
  2. Navigate to C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere and delete the files present there after taking a backup.
  3. Start the Bot agent service and try to run the bot.

 

Refer to the following article as well.

https://apeople.automationanywhere.com/s/article/Automation-360-device-connection-lost/p>

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