Bot Repeatedly Clicking Same Button After Action

Hi,

We had a very similar problem roughly two weeks ago. The recorder: capture action ended up looping in refresh the page/fail to select in a dropdown menu. The error appeared randomly, with one bot running successfully, the same bot running 5 minutes afterwards failing.

We ended up switching to another VM as bot runner and got no error at all.

We have contacted the support and are still waiting for the investigation on their side.

P.S. : we did not update any component and it is an on-prem control room, though

EDIT : if you open the  Windows Event Viewer, do you have these repeated errors : VSS (Volume Shadow Copy Service) and COM+ service failures ?

If so, a way to solve the problem would be

• to restart both those services,
• run a  sfc /scannow (cmd as administrato) to repair your Windows OS
• double check if Windows Update or the anvirius does not cause a problem
• You can also try to reinstall the bot agent.

​@Augustin ,

EDIT: if you open the  Windows Event Viewer, do you have these repeated errors : VSS (Volume Shadow Copy Service) and COM+ service failures ?

where I can check this, I found Event viewer, but I have no idea exactly under which tab i need to check

Check under Windows Logs → Application section.

Hi,

We are using the cloud control room. We had this issue about 10 days ago after Chrome got updated to a newer version from 142.0.7444.163. Recorder and browser package updates did not help so we immediately rolled back to 142.0.7444.163 and paused the updates. The issue got resolved. However, yesterday 1 bot machine out of the 4 we have is having difficulty seeing elements on the screen. It keeps on throwing “unable to find link error”. We have reinstalled chrome 142.0.7444.163, bot agent, updated packages to latest and reset global cache. With the latest recorder package, it works intermittently. If we update the browser the repeated clicks problem comes back so we are sticking to 142.0.7444.163. The windows event viewer does not show any errors pointed out by ​@Augustin. Now I am wondering if this could be because of windows update, corruption of files or Crowd strike sensor on the said AWS workspace. Can anyone comment if there is anything new you have found?

Hi ​@Padmakumar ​@Augustin 

It was identified that the VM was configured with only 1 CPU core and 2 logical processors, which caused intermittent click issues.

Now, CPU core count was increased to 4 cores, and the issue has now been resolved.

Regards,

Vinoth