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Question

Bot promotion across environments A360

  • January 16, 2026
  • 2 replies
  • 45 views

mateoallimacse
Cadet | Tier 2
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Is it possible to use the promote function to migrate bots in A360 cloud? Would someone be able to help me get the promote function working? Thanks! 

 

I followed these instructions and still no luck. Move bots across environments

I create an admin role to import, manage packages, and generate API in PRD env.

I created an admin role to export in DEV env

 

I added the PRD URLS in DEV env to promote in the security settings. 

is there anything else that I am missing?

When I attempt to promote, I receive this error message. 

‘Cannot connect to the target control room, reason - Unauthorized If the problem persists, please contact your system administrator. Code: blm.target.cr.cant.connect’

 

Any help is much appreciated, thanks!  

2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • January 16, 2026

@mateoallimacse That really sounds like an issue with your IT department blocking some communications.

If you’re familiar with Automation Anywhere’s API, you can try using the Authentication call (to get the token) and then the /v2/blm/import function to upload the import files. Running that through Postman might give you a bit more visibility to what is blocking your ability to import files.


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Hello ​@mateoallimacse It seems some prerequisites are missing or not followed correctly. Please ensure the following important prerequisites are met.

  • The API Key associated with the user into the target Control Room should not be expired. If is expired, generate a new API Key. Check the following link from our documentation to see how to create a role with API Key permission: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/administration/roles/cloud-control-room-apikey-role.html
  • The credentials (username and the API Key) used in the Bot Promotion process in origin Control Room, should be from the target Control Room.
  • The Export bots permission, as well as the folder level permission (in origin Control Room), in addition to the Import bots and Manage packages permission (in target Control Room), must be completed prior to try the Bot Promotion.
  • A valid target Control Room URL must be included into the origin Control Room on Administration -> Setting -> Security Setting -> Bot promotion settings.
  • The origin Control Room should not be on Administration -> Setting -> Security Setting -> Bot promotion settings. This location is only for target Control Rooms.