Check your screen size (zoom). Keep between 100%, 125% or 150%.

I had this problem too, and it resolved when I got it right. I use Google Chrome.

@Anshita Agarwal​ :

if you are still facing an issue then please create a support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.

Hi @Automation Anywhere Team ,

I tried changing the zoom % on my Chrome browser but the Capture function still doesn’t work. Could you advise please?