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2 replies

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
January 8, 2026

@sunil 265 We need a LOT more information than what you shared. 

For example:

• How do you know you got a black screen?

• Is your control room set to unlock then relock the bot runner as needed?

• Is this bot runner set to always stay logged in?

• What method does this bot runner use for authentication?

• What kind of automation were you running?

• Does this same thing happen if you run the task on demand from the control room rather than on a schedule?

• When was the previous automation run on this bot runner?

And so on. A LOT more information is needed. 

Automation Anywhere Team
January 20, 2026

Hello ​@sunil 265 , Please follow the article below, which lists all known issues related to the black screen error.

https://apeople.automationanywhere.com/s/article/Issue-with-Commands-like-Object-Cloning-Image-Recognition-Keystrokes-It-Error-Out-With-Black-Screenshot