Question

Automation anywhere services start fail at the end of setup installation

  • 5 January 2023
  • 6 replies
  • 98 views
R
Badge

Hi @raheel.ashraf ,

 

I hope you have by mistakenly mentioned Community edition. Because, for the community edition, you just have to install only the BOT agent and community edition link will be shared with you through your registered email ID.

yes I mistakenly mentioned community edition, its enterprise edition that you get from the automation anywhere partner portal.

6 replies

Raul Jaimes
Userlevel 5
Badge +9

@raheel.ashraf ,

Please check any relevant message in log files  from Control-Room. Check the most recent updated logfile.

C:\ProgramData\AutomationAnywhere\Logs

Also, check Event Viewer from  Windows if you able to see any error message.

 

Let us know any feedback.

 

Regards

C
Userlevel 5
Badge +11

Hi @raheel.ashraf ,

Please checkout below documentation whether you have all the required pre requisites before starting the installation, if this is not helping you I'd recommend placing a support case with AA for further assistance.

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-prerequisites-control-room.html

Padmakumar
Userlevel 7
Badge +13

Hi @raheel.ashraf ,

 

I hope you have by mistakenly mentioned Community edition. Because, for the community edition, you just have to install only the BOT agent and community edition link will be shared with you through your registered email ID.

Padmakumar
C
Userlevel 5
Badge +11

Hi @raheel.ashraf ,

 

I hope you have by mistakenly mentioned Community edition. Because, for the community edition, you just have to install only the BOT agent and community edition link will be shared with you through your registered email ID.

Good catch @Padmakumar 

Padmakumar
Userlevel 7
Badge +13

Hi @raheel.ashraf ,

 

I hope you have by mistakenly mentioned Community edition. Because, for the community edition, you just have to install only the BOT agent and community edition link will be shared with you through your registered email ID.

yes I mistakenly mentioned community edition, its enterprise edition that you get from the automation anywhere partner portal.

 

If you are planning the installation for testing purpose, I would recommend installing it through Express method. 

Otherwise, please refer the documentation regarding the prerequisites for the Custom installation.

Padmakumar
R
Userlevel 5
Badge +10

@raheel.ashraf  did you complete post installation settings ?
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-post-installation-tasks-control-room.html

Ramesh B Kadiyam

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