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Automation 360 (MV3) Plugin in Edge Gets Disabled Automatically

  • June 3, 2025
  • 4 replies
  • 140 views

Om Keskar
Navigator | Tier 3
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I am experiencing an issue where the Automation 360 (MV3) plugin in Microsoft Edge gets disabled automatically at times.

Yesterday, the plugin was enabled and working fine, but today it was disabled, which affected the scheduled run. I did not manually disable it, and I am unsure what is causing this behavior.

Has anyone else encountered this issue? What could be the possible reasons behind the plugin getting disabled automatically? Are there any settings or configurations that might prevent this from happening?

Thanks.

Best answer by Narendra 5601

Hi ​@Om Keskar,

Can you please try below:

  1. Uninstall the Bot Agent(Control Panel->Uninstall->Automation Anywhere Bot Agent)
  2. Install the browser extension manually (Navigate to Extensions->Manage Extension->Get Extensions for MS Edge→ Search for “A360”)
  3. Reinstall the Bot Agent without enabling automatic extension installation

4 replies

Narendra 5601
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  • Navigator | Tier 3
  • Answer
  • June 3, 2025

Hi ​@Om Keskar,

Can you please try below:

  1. Uninstall the Bot Agent(Control Panel->Uninstall->Automation Anywhere Bot Agent)
  2. Install the browser extension manually (Navigate to Extensions->Manage Extension->Get Extensions for MS Edge→ Search for “A360”)
  3. Reinstall the Bot Agent without enabling automatic extension installation

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • June 3, 2025

Also check with your IT department to see if there is any MDM software or policies that are disabling the plugin. 


Daiana Grimi
Navigator | Tier 3
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  • Navigator | Tier 3
  • June 24, 2025

Hi ​@Om Keskar ,
It happened to me a couple of times.

It seems like Edge likes to automatically disable some extensions after an upgrade.
You can find something about it here.

 

I hope it helps!


 


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@Om Keskar , Use GPO to force-install and always enable the extension using Automation 360 Extension ID and update URL