Please check the below article on troubleshooting Autologin to ensure all the pre-requisites are setup :

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/control-room/administration/licenses/license-overview.html

https://apeople.automationanywhere.com/s/article/Autologin

https://apeople.automationanywhere.com/s/article/How-to-troubleshoot-Auto-Login-issues?language=en_US&r=822&ui-knowledge-components-aura-actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1

Hi @fathima nazlun​ ,

If you are still facing the issue, I'd recommend opening a support ticket with AA using below link

https://apeople.automationanywhere.com/s/support/p>

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Hi @fathima nazlun​ ,

I request you to go through https://apeople.automationanywhere.com/s/article/AAE-was-unable-to-unlock-or-logon-onto-the-machineand for more information, you can refer to the https://apeople.automationanywhere.com/s/article/Autologin/p>