AA RPA bot performs well when VM window is open, gets stuck and breaks when VM window is closed with no reason.

Hi ​@KyryloR 

we also face this challenge. I guess, if you take a screenshot it will be black when running with closed window.

Our solution is always to have the bot runner VMs connected to a physical machine. We placed this machine in the control center of our data center to make sure no unauthorized persons can access it. If RPA operations needs to access it, they connect remotely.

I hope this helps.

​@Stefanie Hello, 

Thank you for your answer. 
Not sure if the approach you mentioned is viable for us, however, I personally would prefer working with a physical computer rather than capturing actions on a remote VM. 

I will try to reach AA support team meanwhile. 

Many thanks,

K

Our developers work on their own VMs. Only production runs on the VMs, that are connected to the machine in the operations center. As we only run unattended bots, normally no one needs to access the bot runner VMs.

I would agree to this approach, BotRunner / keep the VM open are the two options where it will work. Another one would be AISense recorder but not sure how much accurate it would be ​@KyryloR, you can try it out

Hi,

You can refer to the below KB article.

Black screenshot while running the bot in Unattended mode

Place the batch file in the VM and disconnect as administrator and run the bot without opening the VM, it will work fine.

Batch file to lock/logoff for the runner machine

Regards

Balwant Bora

​@KyryloR  did you verified that in GPU policy ctrl+Alt+Del  enabled ?