Question

AA PROD virtual machine black screen issue.. I have followed below link to fix the black screen issue.. https://www.ryadel.com/en/remote-desktop-session-time-limit-how-to-set-idle-timeout-in-windows-server-2012/ But still facing issue..

  • 25 January 2022
  • 1 reply
  • 54 views

Black screen issue even after fixing the Issue..

Below is the screenshot i have attached.. kindly help me on this..


1 reply

Userlevel 4
Badge +8

Hello @Ramya M​ 

 

Thanks for writing us at the AA forum.

 

In case the group policy is not been able to perform due to an access issue, request to deploy the bot through the RDP approach by changing the Deployment type to RDP in Device settings.

 

For assistance through our Support Engineers, please reach us via Support case

 

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

 

You can also check our Live Chat support option, for quick assistance from our engineers

 

https://apeople.automationanywhere.com/s/article/Live-Chat-Support-FAQs/p>

 

You can also search for available documentation in

 

https://docs.automationanywhere.com//p>

 

For more details, you are welcome to leverage our open source portal where multiple use case is available

 

https://botstore.automationanywhere.com//p>

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