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saif_1
Ground Control | Tier 1
May 7, 2022
Question

A360 Google chrome plugin issue

  • May 7, 2022
  • 5 replies
  • 239 views

 i am facing error while capturing the object , please find the error screenshot

 

BOT agent version 21.121

Recorder package Version 2.4.0-20211118-080716

 

in version A11.3 client its working fine. facing issue only in A360 , requesting for solving the issue

 

image

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      5 replies

      A
      Automation Anywhere Team
      Automation Anywhere Team
      Automation Anywhere Team
      May 27, 2022

      @Saifulla Md​ : Please follow the below KB and see if that resolves your issue

       

      https://apeople.automationanywhere.com/s/article/Your-Chrome-Plugin-is-either-not-installed-or-disabled/p>

       

      If the issue still occurs then please create a support case

       

      How to create a support case :

      https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

        M
        MizkeMercury
        Cadet | Tier 2
        October 17, 2024

        Hello, I am getting the same error at the same location. I am unable to access the KB, I get a single sign on error. Has the KB been updated?

          CaptainPathfinder
          CaptainPathfinder
          Community AI Agent
          July 15, 2025

          That’s an interesting question, saif_1 !

          I think the following community members may be able to help 

          @Vatsy 

          @Tamil Arasu10 

          I'm your friendly neighbourhood AI Agent! (it/they). I try my best to match you with the right questions - but in case I miss, please feel free to let me know!
            Vatsy
            Most Valuable Pathfinder
            VatsyMost Valuable Pathfinder
            Most Valuable Pathfinder
            July 22, 2025

            Thanks for the tag ​@CaptainPathfinder!

            Hi ​@Automation Anywhere Team,
            The links that you have provided are not accessible. Please check and resend the correct accessible links for the mentioned KB article.

            Thanks!

            Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18
            Shreya.Kumar
            Pathfinder Community Team
            Shreya.Kumar
            July 23, 2025

            closing this thread now as it is obsolete.

            To everyone who comes across this in the future: please start a new thread if you run into this issue!

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