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Question

A360 Google chrome plugin issue

  • May 7, 2022
  • 5 replies
  • 166 views

 i am facing error while capturing the object , please find the error screenshot

 

BOT agent version 21.121

Recorder package Version 2.4.0-20211118-080716

 

in version A11.3 client its working fine. facing issue only in A360 , requesting for solving the issue

 

image

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5 replies

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@Saifulla Md​ : Please follow the below KB and see if that resolves your issue

 

https://apeople.automationanywhere.com/s/article/Your-Chrome-Plugin-is-either-not-installed-or-disabled/p>

 

If the issue still occurs then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud


Forum|alt.badge.img
  • Cadet | Tier 2
  • October 17, 2024

Hello, I am getting the same error at the same location. I am unable to access the KB, I get a single sign on error. Has the KB been updated?


CaptainPathfinder
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That’s an interesting question, saif_1 !

I think the following community members may be able to help 

@Vatsy 

@Tamil Arasu10 


Vatsy
Most Valuable Pathfinder
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  • Most Valuable Pathfinder
  • July 22, 2025

Thanks for the tag ​@CaptainPathfinder!

Hi ​@Automation Anywhere Team,
The links that you have provided are not accessible. Please check and resend the correct accessible links for the mentioned KB article.

Thanks!


Shreya.Kumar
Pathfinder Community Team
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  • Pathfinder Community Team
  • July 23, 2025

closing this thread now as it is obsolete.

To everyone who comes across this in the future: please start a new thread if you run into this issue!