Skip to main content

お世話になっております。

以前にも相談した画像認識のアクションのエラーについてです。

エラーが起きる状況は、Bot RunnnerでBotのスケジュール実行を対象のパソコンを閉じている状態で実行した場合です。

リモート接続で対象のパソコンの画面を見ている状態で同様に実行した場合は、エラーが起きずに正常に動作します。

エラーメッセージは、”画像が見つかりません。画像が画面に存在していることを確認してからもう一度お試しください。”となっていますが、対象の画像は画面に存在しています。

PCの解像度は更新前と同じ状態になっており、原因が把握できておりません。

何か他に思い当たる原因や解決策をご教示頂けますと幸いです。

Thank you for your help. This is about the image recognition action error I asked about before. The error occurs when the bot is scheduled to run in Bot Runner while the target computer is closed. If the same operation is performed while viewing the target computer's screen via a remote connection, it works normally without any errors. The error message says "Image not found. Please make sure the image is on the screen and try again," but the target image is on the screen. The PC's resolution is the same as before the update, and I'm not sure what the cause is. I would appreciate it if you could tell me any other possible causes or solutions.

 

Thank you for writing. Since you are running this on a remote bot runner, it is possible that something is not being set up correctly to run the automation. For example, if the bot runner is not fully waking up and presenting the user interface and is instead presenting a black screen. 

One way to tell if this is happening is to create a simple automation that captures a screen shot, then check the automation into public and run it on a bot runner. If the screen shot is completely black, the bot runner isn’t being set up properly when running the automation.

Have your Center of Excellence (administrators) check the bot runner settings. Maybe they want to keep the bot runner awake at all times to prevent this kind of issue.

If the screen shot is not black, check the resolution of the image. Make sure it is the resolution you expect. Sometimes bot runners want to run at their preferred resolution. Have your Center of Excellence check the settings in the Control Room to ensure the correct resolution for the bot runners.


Reply