Skip to main content
Solved

Unable to download the bot or the dependencies to the device

F
Forum|alt.badge.img+1

Hi AA Communitee,

One of my Bot Developers is running into this issue. I have already ran through the below steps and still having issues:

  1. Re-installing the Bot Agent with Admin role.
  2. Restarting the Bot Agent Service and preloading the packages.
  3. Stopping the Bot Agent Service and renaming the Global Cache Folder to some other name. Then Again starting the Bot Agent.

Not sure what other steps I can take to resolve this within the developing environment any advice?

 

Best answer by Lisa Wingebach

Hi @Flipper,

Is your developer trying to run Cloned bots in Dev from their ‘Private’ tab? 

If so, I had this issue as well, and resolved it by doing the following:

  1. On the ‘Private’ tab, deleting the cloned bots that I was trying to run
  2. Going to ‘Public’ tab, and re-cloning the bots (both master and child bots)
  3. Going to ‘Private’ tab, and trying to run them again


Regards,
Lisa

View original
Did this topic help answer your question?

3 replies

rbkadiyam
Flight Specialist | Tier 4
Forum|alt.badge.img+17
  • rbkadiyam
  • Flight Specialist | Tier 4
  • 587 replies
  • May 16, 2023

@Flipper  Please check the folder level permissions for the user,  looks like this is access issue for the folders under mytask

Ramesh B Kadiyam
F
Forum|alt.badge.img+1
  • Flipper
  • Author
  • Cadet | Tier 2
  • 1 reply
  • May 16, 2023

Thank you for the response @rbkadiyam , I’ve confirmed with our Bot Developer that his automation has access to the folders within his RPA process. Any other recommendations?

Lisa Wingebach
Forum|alt.badge.img+6
  • Lisa Wingebach
  • Navigator | Tier 3
  • 14 replies
  • Answer
  • May 23, 2023

Hi @Flipper,

Is your developer trying to run Cloned bots in Dev from their ‘Private’ tab? 

If so, I had this issue as well, and resolved it by doing the following:

  1. On the ‘Private’ tab, deleting the cloned bots that I was trying to run
  2. Going to ‘Public’ tab, and re-cloning the bots (both master and child bots)
  3. Going to ‘Private’ tab, and trying to run them again


Regards,
Lisa

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings