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Request for Assistance: Device Linked to Unknown Account


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Hello everyone,I am facing an issue where my device is connected to an account that I do not have the credentials for. Unfortunately, I only know the user ID associated with that account. I am unable to remove the device from this account without access to the credentials.Could anyone provide guidance or suggest steps I can take to resolve this issue? Any help would be greatly appreciated!

I also do not have access to the email ID associated with the account, as it has been closed, so the 'Forgot Password' option is not helpful.

 

Thank you!

Best answer by Aaron.Gleason

That’s an odd situation, but try the site I created:

https://rpademo.automationanywhere.com/deletedevice.php

If that doesn’t work for you, let us know here.

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2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • 504 replies
  • Answer
  • January 3, 2025

That’s an odd situation, but try the site I created:

https://rpademo.automationanywhere.com/deletedevice.php

If that doesn’t work for you, let us know here.


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  • Author
  • Cadet | Tier 2
  • 3 replies
  • January 3, 2025

Thank you for your response, ​@Aaron.Gleason . It worked for me! I truly appreciate your help, as I have been stuck on this issue for quite some time.


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