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We were having an error " Unable to open the excel file, in the aa360, the situation is at first the bot will successfully opens the excel file by action open and assigning session as "sessionshipshareonline", and after that we will encounter an pop up and the session will be lost, means we cannot able to perform any actions on the excel that we opened, How to handle this in aa360

We tried to reopen the file after handling the pop up in catch block, but it is not working in prod, but it is working in dev.

Hi ​@Akshay 3170,

 

Here are a few steps you can try to resolve this issue

 

Ensure Consistent Session Names: Make sure that the session name used to open the Excel file is consistent throughout your bot. If the session name changes, the bot will lose track of the Excel instance.

Check for Background Processes: Sometimes, Excel processes running in the background can cause issues. Ensure that all Excel processes are closed before the bot attempts to open the file again.

Environment Differences: Since the issue occurs in production but not in development, check for any differences in the environment settings, permissions, or software versions between the two environments.

Update Packages: Ensure that you are using the latest version of the Excel package in AA360. Updates often include bug fixes and improvements that might resolve your issue

 

 

 

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