Skip to main content

Hi all, I have a question regarding license users, I have purchased a total of 2 bot developer/creator licenses and both were assigned 2 different bot developers/creator users developer1 and developer2 in the dev environment. Now, I have deleted the developer2 bot developer/creator user from the dev environment. After that, I tried to register this bot developer/creator developer2 user in the Prod environment but no license is showing for the bot developer/creator, even after deleting the bot developer/creator user from the dev environment. Please help me in this regard.

 

Prod Environment screenshot which shows there is no license available:

 

Dev Environment screen shot which shows there is 1 license available for a developer:

 

 

have you tried logging into the other CR (production) and tried to create a user? Is it not showing as an available creator license there? Are USAGE details being shown properly under OTHER CONTROL ROOMS tab?
E.g. as below

 


Reply