Why can't I find my credentials?

Hi @Andres Rozo​ ,

Could you try emptying the field and hitting the Refresh button in the right?

Kind Regards,

Ashwin A.K

Hi @Ashwin A.K​ how are you?

I used to use that option but it didn't work, now it's not enabled. Do you have another idea?

Hi @Andres Rozo​ ,

I'm not sure why this is happening, because I am not able to replicate the issue from my side.

Try deleting your device and adding it once more.

See if that generates the refresh button on the right.

Kind Regards,

Ashwin A.K

I re-install and add my device again but no change the error 😥 I need your help community

Hi @Andres Rozo​ ,

Can you try below steps and check again,

• Uninstall Bot Agent
• Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties
• Try re-installing the same

If this is useful please do Like & mark as "Best Answer" so it will be helpful for others as well. 

Thanks,

ChanduMohammad S