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Cadet | Tier 2
July 27, 2022
Question

While running bot device keep disconnecting and reconnecting itself again, I thought its due to network issue recharge my data pack and tried it again but problem still persists Tried all the solutions but nothing worked

  • July 27, 2022
  • 1 reply
  • 68 views
While running bot device keep disconnecting and reconnecting itself again, I thought its due to network issue recharge my data pack and tried it again but problem still persists Tried all the solutions but nothing worked

    1 reply

    Automation Anywhere Team
    August 4, 2022

    Hi @Raja Ganesh Gandi​ 

     

    Good Day!

     

    Please refer the below KB article for the reported error and follow the steps:

    https://apeople.automationanywhere.com/s/article/device-connect-and-disconnect-intermittently/p>

    If you are still facing an issue then please create a support case

     

    How to create a support case :

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

    if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.