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User not logged into the machine

  • 18 August 2023
  • 2 replies
  • 1301 views

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Hi,

Please help me with and it’s community edition.  

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Best answer by ravi.pothana 18 August 2023, 14:24

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2 replies

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Hi @rabivanth,

 

Step:1 Open Command Prompt and  type “whoami” followed by Enter, Copy the details about your machine.

Step:2 Login to Automation anywhere and click on settings → Devices → Enter the Machine Details and click on Save Changes, like image below.

If you are still not able to connect, 

Click on Manage → Devices → Delete the Device and try to re-connect the Bot Agent aslike image below

 

This will solve this issue.

Regards,

Kalicharan venkatachalam

 
Userlevel 3
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Hi @rabivanth,

This error could occur due to several reasons, most common cause for this issue is because of wrong deployment settings, it is important to set the correct Deployment type to either RDP or Regular.

RDP - creates Remote desktop session and the screen resolution settings are applicable.

Regular deployments - a Windows session is created using the existing resolution settings of the device.

Please follow the resolution steps in the article below that will help you fix the issue.
https://apeople.automationanywhere.com/s/article/Error-unable-to-run-the-bot-error-Code-user-not-logged-in

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