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Unable to Stop the Inprogress Activity and Unable to Delete Device


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This is regarding Automation Anywhere Package deployment issue where the BOT is not getting deployed and not able to run any BOT's due to this issue. We are also not allowed to deploy remaining BOTS or Delete the BOT agent. Kindly reset my account and do the needful.

 

 

10 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • 503 replies
  • March 26, 2024

Try this page I made first and see if this works.
https://rpademo.automationanywhere.com/deletedevice.php


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  • Cadet | Tier 2
  • 5 replies
  • March 26, 2024

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

Shoeb Shk
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  • Navigator | Tier 3
  • 38 replies
  • March 26, 2024

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!


Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • 503 replies
  • March 26, 2024
lsribeiro wrote:

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Shoeb Shk wrote:

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.


Forum|alt.badge.img+2
  • Cadet | Tier 2
  • 5 replies
  • March 26, 2024
Aaron.Gleason wrote:
lsribeiro wrote:

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Shoeb Shk wrote:

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

@Aaron.Gleason  Great job!  I'll take a look


Shoeb Shk
Forum|alt.badge.img+6
  • Navigator | Tier 3
  • 38 replies
  • March 26, 2024
Aaron.Gleason wrote:
lsribeiro wrote:

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Shoeb Shk wrote:

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Thanks for letting me know, Kindly share the detailed steps that would be helpful.

 


Forum|alt.badge.img+2
  • Cadet | Tier 2
  • 5 replies
  • March 26, 2024
Shoeb Shk wrote:
Aaron.Gleason wrote:
lsribeiro wrote:

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Shoeb Shk wrote:

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Thanks for letting me know, Kindly share the detailed steps that would be helpful.

 

Sure! 

The step by step is described here:

 A360: "BOT stuck in In Progress Stage and not able to move it to history" or "BOT stuck in Pending execution Stage and not able to move it to history" (automationanywhere.com)


Shoeb Shk
Forum|alt.badge.img+6
  • Navigator | Tier 3
  • 38 replies
  • March 26, 2024
lsribeiro wrote:
Shoeb Shk wrote:
Aaron.Gleason wrote:
lsribeiro wrote:

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Shoeb Shk wrote:

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Thanks for letting me know, Kindly share the detailed steps that would be helpful.

 

Sure! 

The step by step is described here:

 A360: "BOT stuck in In Progress Stage and not able to move it to history" or "BOT stuck in Pending execution Stage and not able to move it to history" (automationanywhere.com)

Great! But too lengthy process. Task is stuck in in progress activity. No need to reset the device.


KhaledMostafaMe
Most Valuable Pathfinder
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  • Most Valuable Pathfinder
  • 1831 replies
  • April 8, 2024
Aaron.Gleason wrote:

Try this page I made first and see if this works.
https://rpademo.automationanywhere.com/deletedevice.php


Great tool, really like it as it’s easy and save a lot of time, I do appreciate if you can add option to authenticate with API Key as well. 

 
 

Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+10
  • Automation Anywhere Team
  • 503 replies
  • April 8, 2024
KhaledMostafaMe wrote:

Great tool, really like it as it’s easy and save a lot of time, I do appreciate if you can add option to authenticate with API Key as well. 

I have added that option. Thanks for the suggestion!


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