Question

Unable to Stop the Inprogress Activity and Unable to Delete Device


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This is regarding Automation Anywhere Package deployment issue where the BOT is not getting deployed and not able to run any BOT's due to this issue. We are also not allowed to deploy remaining BOTS or Delete the BOT agent. Kindly reset my account and do the needful.

 

 


10 replies

Userlevel 4
Badge +6

Try this page I made first and see if this works.
https://rpademo.automationanywhere.com/deletedevice.php

Badge +1

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}
Userlevel 2
Badge +5

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

Userlevel 4
Badge +6

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Badge +1

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

@Aaron.Gleason  Great job!  I'll take a look

Userlevel 2
Badge +5

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Thanks for letting me know, Kindly share the detailed steps that would be helpful.

 

Badge +1

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Thanks for letting me know, Kindly share the detailed steps that would be helpful.

 

Sure! 

The step by step is described here:

 A360: "BOT stuck in In Progress Stage and not able to move it to history" or "BOT stuck in Pending execution Stage and not able to move it to history" (automationanywhere.com)

Userlevel 2
Badge +5

Hi @RAJ 8217 , 

You can try to reset your device with API Device (Remember that you must use the authentication API first.):POST - https://{yourcontrolroom}/v2/devices/reset Body:{ "deviceIds": {  "ids": [<Device ID>]  }}For all devices:Body:{  "allDevices": {  }}For occasions that are not specified:Body:{ "deviceIds": {  "ids": [-1]  }}

My page does this without having to deal directly with the API.

Hello,

 

Step 1: Open task manager & end all the task related to AA.

step 2: logout from Control room

Step 3: Close the browser and re launch it.

 

This will resolve your issue.

 

Thanks in Advance

Happy Automation!

You can also open Services, stop the Automation Anywhere Bot Agent service, then restart it.

Thanks for letting me know, Kindly share the detailed steps that would be helpful.

 

Sure! 

The step by step is described here:

 A360: "BOT stuck in In Progress Stage and not able to move it to history" or "BOT stuck in Pending execution Stage and not able to move it to history" (automationanywhere.com)

Great! But too lengthy process. Task is stuck in in progress activity. No need to reset the device.

Badge +4

Try this page I made first and see if this works.
https://rpademo.automationanywhere.com/deletedevice.php


Great tool, really like it as it’s easy and save a lot of time, I do appreciate if you can add option to authenticate with API Key as well. 

 
 
Userlevel 4
Badge +6

Great tool, really like it as it’s easy and save a lot of time, I do appreciate if you can add option to authenticate with API Key as well. 

I have added that option. Thanks for the suggestion!

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