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Question

Unable to sign in to Community Edition

  • February 13, 2023
  • 5 replies
  • 202 views

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I recently signed up for CE and received the welcome email. I am unable to login when accessing that link. I use the “Forgot password?” link but never received a follow-up email to reset my password.

I confirmed with my internal IT team that the email(s) were NOT blocked by our filters.

Another user at my organization is having the same issue.

The link is https://community2.cloud-2.automationanywhere.digital/

5 replies

rbkadiyam
Mission Commander | Tier 5
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  • Mission Commander | Tier 5
  • 588 replies
  • February 14, 2023

@Quentin 721  submit a service request /ticket with AA.


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  • Author
  • Cadet | Tier 2
  • 2 replies
  • February 14, 2023

@rbkadiyam I did that prior to posting here. They requested I use the Community Forum to figure out what the issue is


rbkadiyam
Mission Commander | Tier 5
Forum|alt.badge.img+17
  • Mission Commander | Tier 5
  • 588 replies
  • February 14, 2023

@Quentin 721 

I tired with my gmail id as well as organization id, I received change password to my organization email id only with https://community2.cloud-2.automationanywhere.digital/

 

 

 


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  • Author
  • Cadet | Tier 2
  • 2 replies
  • February 14, 2023

I signed up through gmail and my org email. I get all notifications as expected to gmail but I receive none using my organization’s email address.


  • 0 replies
  • February 14, 2023

Thank you @Quentin 721 for flagging - our internal teams are exploring & I will follow up with the group. 


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