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Question

Unable to sign in to Community Edition

  • February 13, 2023
  • 5 replies
  • 219 views
Q

I recently signed up for CE and received the welcome email. I am unable to login when accessing that link. I use the “Forgot password?” link but never received a follow-up email to reset my password.

I confirmed with my internal IT team that the email(s) were NOT blocked by our filters.

Another user at my organization is having the same issue.

The link is https://community2.cloud-2.automationanywhere.digital/

    5 replies

    rbkadiyam
    Premier Pathfinder | Tier 7
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    • rbkadiyam
    • Premier Pathfinder | Tier 7
    • February 14, 2023

    @Quentin 721  submit a service request /ticket with AA.

    Ramesh B Kadiyam
    Q
    • Quentin 721
    • Author
    • February 14, 2023

    @rbkadiyam I did that prior to posting here. They requested I use the Community Forum to figure out what the issue is

    rbkadiyam
    Premier Pathfinder | Tier 7
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    • rbkadiyam
    • Premier Pathfinder | Tier 7
    • February 14, 2023

    @Quentin 721 

    I tired with my gmail id as well as organization id, I received change password to my organization email id only with https://community2.cloud-2.automationanywhere.digital/

     

     

     

    Ramesh B Kadiyam
    Q
    • Quentin 721
    • Author
    • February 14, 2023

    I signed up through gmail and my org email. I get all notifications as expected to gmail but I receive none using my organization’s email address.

    A
    • Anonymous
    • February 14, 2023

    Thank you @Quentin 721 for flagging - our internal teams are exploring & I will follow up with the group. 

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