Unable to set up credentials

Forum|Forum|3 years ago
May 8, 2023
6 replies
280 views

Hello Everyone,

I have successfully registered and got access to the community edition contril room. While running the bot, I am getting error as "Credentials were not set".

I have tried by reinstalling bot agent thrice, enabled extensions aswell. And also tried in other laptops, by diconnectivg the previous device. Still facing the same error.

Moreover under credentials category, i am not getting password prompt and also eventhough i gave my device login as username and clicked on edit changes its not accepting.

Please find the attached screenshot to get an idea. It would be really grateful if someone could resolve my issue. Thanks in advance.

Raul Jaimes

Navigator | Tier 3

@Leodmr

Kindly check your username with cmd and set it into Nome de usuário

C:\Users>whoami mydomain\raul.jaimes

C:\Users>

HTH

Regards

L

LeodmrAuthor

Cadet | Tier 2

Hello,the cmd commands you sent me did not work. I entered the folder manually and the name is as

I put it in the credentials, but the error not found still occurs

Raul Jaimes

Navigator | Tier 3

@Leodmr

To use the command whoami is as follows:

It returns your username with the domain.

Try to discard the blank space in your username.

Regards

L

LeodmrAuthor

Cadet | Tier 2

Now I managed to do the command in the CMD, thanks, but still copying the username from the CMD and pasting it in the credentials, the same error continues!