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Question

Unable to set up credentials


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Hello Everyone,

I have successfully registered and got access to the community edition contril room. While running the bot, I am getting error as "Credentials were not set".

I have tried by reinstalling ​bot agent thrice, enabled extensions aswell. And also tried in other laptops, by diconnectivg the previous device. Still facing the same error.

Moreover under credentials category, i am not getting password prompt and also eventhough i gave my device login as username and clicked on edit changes its not accepting.

Please find the attached screenshot to get an idea. It would be really grateful if someone could resolve my issue. Thanks in advance.

 

6 replies

Raul Jaimes
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  • Navigator | Tier 3
  • 494 replies
  • May 9, 2023

@Leodmr 

Kindly check your username with cmd  and set it into Nome de usuário

 

C:\Users>whoami

mydomain\raul.jaimes

C:\Users>

 

HTH

Regards


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  • Author
  • Cadet | Tier 2
  • 3 replies
  • May 9, 2023
Hello,the cmd commands you sent me did not work. I entered the folder manually and the name is as 
I put it in the credentials, but the error not found still occurs

Raul Jaimes
Forum|alt.badge.img+9
  • Navigator | Tier 3
  • 494 replies
  • May 9, 2023

@Leodmr 

To use the command whoami  is as follows:

It returns your username with the domain.

Try to discard the blank space in your username.

Regards


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  • Author
  • Cadet | Tier 2
  • 3 replies
  • May 9, 2023
Now I managed to do the command in the CMD, thanks, but still copying the username from the CMD and pasting it in the credentials, the same error continues!

 


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  • Author
  • Cadet | Tier 2
  • 3 replies
  • May 9, 2023

 


Raul Jaimes
Forum|alt.badge.img+9
  • Navigator | Tier 3
  • 494 replies
  • May 10, 2023

@Leodmr 

Are you using special characters in the password ? If so, try to change it by a simple password.

Regards.


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