Question

Unable to set up credentials

L
Badge +1

Hello Everyone,

I have successfully registered and got access to the community edition contril room. While running the bot, I am getting error as "Credentials were not set".

I have tried by reinstalling ​bot agent thrice, enabled extensions aswell. And also tried in other laptops, by diconnectivg the previous device. Still facing the same error.

Moreover under credentials category, i am not getting password prompt and also eventhough i gave my device login as username and clicked on edit changes its not accepting.

Please find the attached screenshot to get an idea. It would be really grateful if someone could resolve my issue. Thanks in advance.

 

6 replies

Raul Jaimes
Userlevel 5
Badge +9

@Leodmr 

Kindly check your username with cmd  and set it into Nome de usuário

 

C:\Users>whoami

mydomain\raul.jaimes

C:\Users>

 

HTH

Regards

L
Badge +1 
Hello,the cmd commands you sent me did not work. I entered the folder manually and the name is as 
I put it in the credentials, but the error not found still occurs
Raul Jaimes
Userlevel 5
Badge +9

@Leodmr 

To use the command whoami  is as follows:

It returns your username with the domain.

Try to discard the blank space in your username.

Regards

L
Badge +1 
Now I managed to do the command in the CMD, thanks, but still copying the username from the CMD and pasting it in the credentials, the same error continues!

 

L
Badge +1

 

Raul Jaimes
Userlevel 5
Badge +9

@Leodmr 

Are you using special characters in the password ? If so, try to change it by a simple password.

Regards.

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