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I followed the steps to connect the device in the control room. I installed the application and ran the plugin. The device did not connect and showed an error message. There were many users in the forum who encountered the same error, and I tried all the solutions. Still, it didn’t work. I tried different browsers, but it didn’t work. I changed the browser and plugin versions, but it still didn’t work. I granted all permissions and disabled all security programs, like firewalls, but it didn’t work. I attempted options like stopping and restarting the Co-Pilot application in services, but it still didn’t work. Thinking that another program might be blocking it, I formatted the computer, but it still didn’t work. I tried it on another computer, but it still didn’t work. Can you please help?

 

 

Well... It does work! Trust me! 😅

There must be something interfering. We use port 443 to communicate, which is the standard HTTPS port. If you can get to HTTPS sites, that is one less thing to worry about. 

Which OS are you using? We support Windows 10 and 11 on the client side. If you did indeed erase your computer and start over, did you install any other software like anti-virus or firewall software?


First of all thanks for the answer.
I can access sites with HTTPS connections. I am using the Windows 10. I also installed Windows 11 on a virtual machine and tried that as well. I haven't installed any security software on the computer and I disabled the firewall because I thought it would block access. Currently, only browsers and the Co-Pilot application are installed. I haven't installed any software that could block access.

Also I trust you but I can’t solve the problem 😅


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