Unable to Proceed After Bot Agent Installation While Connecting Local Device

I also faced similar issue. I went to devices and deleted existing local device. Next time when the installer ran it created a new local device and it's working fine. 

Hmm… You already tried most of the common troubleshooting steps, so it may be worth checking a couple of additional points.

1. Check whether the Automation Anywhere Bot Agent service exists
   • If the service is missing, it may indicate that the Bot Agent installation was not completed successfully.
2. Check the Bot Agent installation logs
   • After the Bot Agent installation, log files should be generated. Reviewing these logs may help identify why the platform cannot detect the installed agent.

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These two checks might help narrow down the cause of the issue.

Thanks for the suggestion. This is actually my first local device connection, so there is no existing device to delete. The Bot Agent installs successfully, but Automation Anywhere does not detect it and does not proceed to the “Enable Extension” step.

Thanks for the suggestion. I checked the services, and the Automation Anywhere Bot Agent service is actually missing.

I also checked the installation logs. Below are some relevant parts from the log:

Property(C): MsiSystemRebootPending = 1

Product: Automation Anywhere Bot Agent -- Configuration completed successfully.

Windows Installer reconfigured the product.
Product Version: 22.240.35
Reconfiguration success or error status: 0

Even though the installation says “completed successfully,” the service is not created and Automation Anywhere cannot detect the Bot Agent.

im having the same problem, were you able to solve it? 

​@Lezzli Did you follow the steps in the FAQ? That solves the issues most of the time. 

Yes, I tried it but the problem was not resolved

​@Lezzli At that point, you will need to get your IT department involved. There is probably some security software that is interfering.