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Navigator | Tier 3
April 17, 2026
Solved

unable to get the active browser tabs during recording

  • April 17, 2026
  • 9 replies
  • 272 views

I am getting this error while trying to get the active browser tabs during recording 

Best answer by soumyadeep_c

Solved it using the 3 steps

1.Cleared Browser Extension Cache and Reinstall

2.Cleaned Bot Agent Configuration Folders

3.Verified Extension Registry Entries

9 replies

Navigator | Tier 3
April 17, 2026

Please try to restart bot agent 

Navigator | Tier 3
April 17, 2026

Please try to restart bot agent 

I have tried,not working 

Navigator | Tier 3
April 17, 2026

Please verify your Automation anywhere extension is turned. and also let me know are you running the bot for first time in the UAT environment
Additionally, you can also try to capture any desktop application 

Navigator | Tier 3
April 17, 2026

Extension is turned on and this is not first time I am running the bot ,and also I can't capture any desktop application.

.same issue

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
April 17, 2026

@soumyadeep_c There is something interfering with intra-component communication. Ensure your machine is the active one and not someone else's. Try disabling then enabling your extension. 

@Kaushal6 Sign up for one of our sessions. That is the only way to get that access. Community Edition will give you most of what Enterprise Edition gives in relation to RPA and APA. It is also off-topic for this thread. 

Navigator | Tier 3
April 17, 2026

@soumyadeep_c There is something interfering with intra-component communication. Ensure your machine is the active one and not someone else's. Try disabling then enabling your extension. 

@Kaushal6 Sign up for one of our sessions. That is the only way to get that access. Community Edition will give you most of what Enterprise Edition gives in relation to RPA and APA. It is also off-topic for this thread. 

My machine is active one

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
April 17, 2026

@soumyadeep_c Then it must be some software interfering on your computer. Check with your IT department to disable any firewall, VPN, anti-virus, MDM, or other software that could be interfering.

@Kaushal6 Watch the events section for new events, and please keep threads on-topic.

Navigator | Tier 3
April 18, 2026

@soumyadeep_c Then it must be some software interfering on your computer. Check with your IT department to disable any firewall, VPN, anti-virus, MDM, or other software that could be interfering.

@Kaushal6 Watch the events section for new events, and please keep threads on-topic.

Fire wall is disabled and no anti virus and vpn 

soumyadeep_cAuthorAnswer
Navigator | Tier 3
April 24, 2026

Solved it using the 3 steps

1.Cleared Browser Extension Cache and Reinstall

2.Cleaned Bot Agent Configuration Folders

3.Verified Extension Registry Entries