Question

Unable to connect bot agent

  • 27 March 2023
  • 5 replies
  • 450 views
P
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Unable to connect bot agent

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5 replies

Tamil Arasu10
Rank
Userlevel 6
Badge +15

Hi @priyanka.paidimalla ,

 

Please check out the below link,

System Allows only single device to be registered

 

 

_Tamil_
Shoeb Shk
Userlevel 2
Badge +5

Hi Priyanka,

From the error message it looks like you have already installed the bot agent on other device for the same CR and now trying to login from a different device.

  • Delete already registered device. Manage → Device → Click on 3 dots and delete.
  • re-install the bot agent in the latest device using chrome and this should resolve your issue.

Thanks,

Happy Automation

Shoeb Shaikh
P
Badge +1

Hi @Tamil Arasu10 

 

Unable to delete the device.

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Raul Jaimes
Userlevel 5
Badge +9

@priyanka.paidimalla 

First, try to restart Automation Anywhere Agent or resintall.  If not, kindly check the following threads:

 

 

 

Regards

rbkadiyam
Rank
Userlevel 5
Badge +14

@priyanka.paidimalla  : restart VDI / runner machine then delete device… remove automation anywhere folder under c:\windows\system32\config\sytestemprofile\local\.. then open control room and click connect device

Ramesh B Kadiyam

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