Unable to connect bot agent

  • 27 March 2023
  • 5 replies

Badge +1

Unable to connect bot agent

5 replies

Userlevel 6
Badge +15

Hi @priyanka.paidimalla ,


Please check out the below link,

System Allows only single device to be registered



Userlevel 2
Badge +5

Hi Priyanka,

From the error message it looks like you have already installed the bot agent on other device for the same CR and now trying to login from a different device.

  • Delete already registered device. Manage → Device → Click on 3 dots and delete.
  • re-install the bot agent in the latest device using chrome and this should resolve your issue.


Happy Automation

Badge +1

Hi @Tamil Arasu10 


Unable to delete the device.

Userlevel 5
Badge +9


First, try to restart Automation Anywhere Agent or resintall.  If not, kindly check the following threads:





Userlevel 5
Badge +14

@priyanka.paidimalla  : restart VDI / runner machine then delete device… remove automation anywhere folder under c:\windows\system32\config\sytestemprofile\local\.. then open control room and click connect device